SHIPPING

Shipping Policy

  • We aim to always send your order within 2 days of the order being placed. This may be affected by busy periods such as Sales or Public holidays.

  • Deliveries are sent using recorded delivery and therefore require a signature upon delivery.

  • If you are not at home when the item is delivered, they will leave a something for you card with which you can collect the item form a local sorting office, or re-arrange the delivery.

  • Delivery is also affected by Bank Holidays and Public Holidays

Returns & Repairs Policy

If damage occurs, if you have any issues with any items purchased do not hesitate to contact me.

Exchange or return within 14 days.

Shipment cost not covered.

Must be unused.

Bespoke items not returnable.

Gift returns register as online credit and will be put on account.

Faulty goods not exchangeable if there is wear and tear.

Product Care

To look after your jewellery, keep your items in the bag provided. Important : avoid leaving jewellery laying around as it will darken. For the silver plated, gold plated, gold on silver and gold filled avoid contact with water (no shower, bath or swimming)  or strong perfumes as it will eventually take the plate (Gold/Silver) off the base metal  especially on the chains. For the sterling silver items you can easily polish it with a soft cloth or a (silver) jewellery cloth to bring back to its natural shine. Avoid exposing the silver for long period of time in the sun or in the air as it could go black in colour and be a lot more difficult to polish.

The jewellery can not be exchanged or refunded if it is not adequately cared for.

We can not be held responsible for the loss of the colour on the chains or the jewellery. 

Being natural, crystals are strong. However, avoid dropping or knocking these stones on hard surfaces as this can lead to cracks and breakages and we can not be held responsible for this. We are more than happy to exchange the jewellery if it is not the perfect stone for you, however it must not have been worn.